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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.
Key Responsibilities- Customer Service: Provide friendly and thoughtful service to customers, responding to queries and championing Co-op products and Membership.
- Teamwork: Work together with colleagues to solve problems for customers and members, and support each other to achieve sales targets.
- Store Standards: Maintain a high level of store standards, including keeping shelves stocked, ensuring prices, dates, and temperatures are accurate, and adhering to health and safety procedures.
- Product Knowledge: Develop and maintain knowledge of Co-op products and services, and support customers with their queries.
- Community Engagement: Get involved in local community activities and events, and support the store's community engagement initiatives.
- Customer Focus: A genuine care for the needs of customers and members.
- Communication Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
- Adaptability: A positive approach to change and problem-solving, with the ability to adapt to a fast-paced retail environment.
- Flexibility: The flexibility to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.
- Competitive Pay: A competitive hourly rate, with opportunities for overtime and bonuses.
- Benefits Package: A comprehensive benefits package, including 31 days' holiday, a pension scheme with up to 10% employer contributions, and access to virtual healthcare services.
- Training and Development: Full, paid training and dedicated support for your personal development and career progression.
- Work-Life Balance: A range of flexible working options, including part-time and flexible hours.
