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Customer Service Team Supervisor
2 months ago
Role: Call Centre Team Leader
Location: Daventry
Shift Pattern: Rotating PM / Night Shift
Compensation: £13.00 per hour
Hours: 40 hours per week (4 x 10-hour shifts & some weekends)
Contract Type: Ongoing - Long Term Temporary Contract
Important Note: Experience is essential, and adherence to the shift schedule is a critical requirement.
We are seeking a skilled Call Centre Team Leader to join a dynamic and expanding organization. The ideal candidate will possess a strong background in customer service leadership and demonstrate the ability to manage a team effectively.
Key Responsibilities:
- Oversee daily operations of the call centre
- Lead and motivate a team of customer service representatives
- Ensure high levels of customer satisfaction through effective team management
- Monitor performance metrics and implement improvements
- Provide training and support to team members
This role is crucial for maintaining the quality of service and driving the success of our operations.
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