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Customer Service Team Supervisor

2 months ago


Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full time
Position Overview

Role: Call Centre Team Leader

Location: Daventry

Shift Pattern: Rotating PM / Night Shift

Compensation: £13.00 per hour

Hours: 40 hours per week (4 x 10-hour shifts & some weekends)

Contract Type: Ongoing - Long Term Temporary Contract

Important Note: Experience is essential, and adherence to the shift schedule is a critical requirement.

We are seeking a skilled Call Centre Team Leader to join a dynamic and expanding organization. The ideal candidate will possess a strong background in customer service leadership and demonstrate the ability to manage a team effectively.

Key Responsibilities:

  • Oversee daily operations of the call centre
  • Lead and motivate a team of customer service representatives
  • Ensure high levels of customer satisfaction through effective team management
  • Monitor performance metrics and implement improvements
  • Provide training and support to team members

This role is crucial for maintaining the quality of service and driving the success of our operations.


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