Expert PaperCut Software Troubleshooter
1 week ago
About 83zero
83zero is a leading provider of innovative print management solutions, dedicated to helping organizations optimize their printing infrastructure and reduce their environmental impact.
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team, specializing in PaperCut software. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our customers, resolving complex technical issues, and collaborating with our development team to identify and implement solutions.
Key Responsibilities
- Provide exceptional technical support to customers via phone, email, and remote desktop sessions
- Investigate and resolve complex technical issues related to PaperCut software, including printer configuration, network connectivity, and software installation
- Collaborate with our development team to identify and implement solutions to technical issues
- Develop and maintain technical documentation, knowledge base articles, and training materials
- Participate in on-call rotation to provide 24/7 technical support
- Stay up-to-date with the latest PaperCut software releases, features, and best practices
Requirements
- 3+ years of experience in technical support, preferably in the print management software industry
- Expert-level knowledge of PaperCut software, including configuration, troubleshooting, and customization
- Strong understanding of Windows OS, Linux, and macOS operating systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and troubleshooting skills
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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