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PaperCut Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom 83zero Full time
Job Description

About 83zero

83zero is a leading provider of innovative print management solutions, dedicated to helping organizations optimize their printing infrastructure and reduce their environmental impact.

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team, specializing in PaperCut software. As a key member of our technical support team, you will be responsible for providing expert-level support to our customers, troubleshooting complex technical issues, and collaborating with our development team to identify and resolve product defects.

Key Responsibilities

  • Provide exceptional technical support to customers via phone, email, and remote desktop sessions
  • Troubleshoot complex technical issues related to PaperCut software, including printer configuration, network connectivity, and software installation
  • Collaborate with our development team to identify and resolve product defects, and provide feedback on product enhancements
  • Develop and maintain technical documentation, knowledge base articles, and training materials
  • Participate in on-call rotation to provide 24/7 support to our customers

Requirements

  • 3+ years of experience in technical support, preferably in the print management software industry
  • Expert-level knowledge of PaperCut software, including configuration, troubleshooting, and customization
  • Strong understanding of Windows OS, Linux, and MacOSX operating systems
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
  • Logical and calm attitude, with excellent problem-solving skills and attention to detail

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance