PaperCut Support Specialist

2 months ago


Bracknell, Bracknell Forest, United Kingdom 83zero Ltd Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at 83zero Ltd. As a key member of our Technical Support team, you will be responsible for providing exceptional support to our customers, troubleshooting complex technical issues, and collaborating with our team to deliver outstanding results.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Troubleshoot complex technical issues related to PaperCut software and other print management systems
  • Collaborate with our team to resolve customer issues and improve overall support quality
  • Develop and maintain in-depth knowledge of PaperCut software and related technologies
  • Communicate effectively with customers, colleagues, and management to ensure seamless support delivery
Requirements
  • Strong troubleshooting and customer-facing experience
  • Experience supporting PaperCut software or similar print management systems
  • Solid knowledge of Windows OS and exposure to Linux or MacOSX
  • Excellent communication and interpersonal skills
  • Logical and calm attitude, with excellent aptitude for troubleshooting
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • A collaborative and diverse team


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