PaperCut Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom 83zero Ltd Full time
Company Overview

Our client is a leading provider of Print Management software, renowned for their innovative solutions and commitment to environmental sustainability.

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team in Bracknell. As a key member of our Technical Support team, you will be responsible for resolving complex technical issues, providing exceptional customer service, and collaborating with our team of passionate trouble-shooters.

Key Responsibilities
  • Resolve escalated technical issues from our associate team and take on complex technical cases
  • Provide expert technical support and guidance to customers
  • Collaborate with our team to share knowledge and best practices
  • Stay up-to-date with the latest technical developments and advancements in the Print Management space
Requirements
  • Strong troubleshooting and customer-facing experience
  • Experience supporting PaperCut Software or similar Print Management solutions
  • Solid knowledge of Windows OS and exposure to Linux or MacOSX
  • Excellent communication and interpersonal skills
  • Logical and calm attitude, with a strong aptitude for troubleshooting
What We Offer
  • A competitive salary and benefits package
  • A hybrid working arrangement, with the opportunity to work from home and our office in Bracknell
  • A collaborative and dynamic working environment
  • Allocated training budget and opportunities for career development
  • A great opportunity to work with a company that is committed to saving the planet
Why Join Us?

Our client is a global software vendor with a reputation for excellence and a passion for innovation. As a member of our team, you will have the opportunity to work on exciting projects, develop your skills and expertise, and contribute to our mission to make a positive impact on the environment.

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