PaperCut Support Specialist

4 weeks ago

Bracknell, Bracknell Forest, United Kingdom CV-Library Full time
Company Overview

Our client is a leading provider of Print Management software, renowned for their innovative solutions and commitment to customer satisfaction.

As a key member of their Technical Support team in Bracknell, you will play a vital role in delivering exceptional support to customers, troubleshooting complex technical issues, and collaborating with peers to drive knowledge sharing and customer satisfaction.

Key Responsibilities
  • Provide timely and effective technical support to customers, resolving escalated issues and taking on complex technical cases.
  • Collaborate with the associate team to identify and resolve technical issues, sharing knowledge and best practices to drive customer satisfaction.
  • Develop and maintain in-depth knowledge of PaperCut Software and related technologies, including Windows OS, Linux, and MacOSX.
  • Communicate effectively with customers, both in person and via email, to provide clear and concise solutions to technical issues.
  • Work collaboratively with the team to identify and implement process improvements, ensuring seamless delivery of technical support services.
Requirements
  • Strong troubleshooting and customer-facing experience, with a proven track record of delivering exceptional support.
  • Experience supporting PaperCut Software or similar Print Management solutions, with a solid understanding of Windows OS and related technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and peers.
  • Logical and calm attitude, with a strong aptitude for troubleshooting and problem-solving.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including a 10% bonus scheme and hybrid working arrangements.
  • Allocated training budget and opportunities for career advancement.
  • A collaborative and diverse working environment, with a focus on teamwork and customer satisfaction.

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