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Software Support Specialist

2 months ago


Bracknell, Bracknell Forest, United Kingdom PaperCut Software Full time
Job Overview

Join PaperCut Software as a Software Support Specialist

We are seeking a highly skilled and motivated individual to join our EMEA Support Team as a Software Support Specialist. As a key member of our team, you will play a critical role in ensuring our customers receive exceptional support and maximize the use of our products.

Key Responsibilities:

  • Provide timely and effective support to customers via various channels, including web chat and forum support.
  • Collaborate with the EMEA Support Team Lead to develop and implement support strategies that meet customer needs.
  • Share knowledge and mentor other team members to enhance skills development across the team.
  • Contribute to the development of knowledge base articles and other support resources.
  • Participate in regular team meetings and contribute to the improvement of support processes.

About PaperCut Software

PaperCut Software is a leading provider of print management solutions, dedicated to helping organizations minimize waste and provide a secure and easy printing experience. Our award-winning products have saved hundreds of millions of people around the globe, and we continue to innovate and improve our solutions to meet the evolving needs of our customers.

What We Offer

  • A dynamic and supportive work environment that encourages collaboration and growth.
  • A comprehensive benefits package, including annual bonus, generous workers' compensation coverage, private medical, and leave options.
  • Opportunities for professional development and training, including a spend-as-you-like annual training budget.
  • A commitment to diversity, equity, inclusion, and belonging, with visible programs and initiatives in place to support these values.