PaperCut Support Specialist

1 day ago


Bracknell, Bracknell Forest, United Kingdom 83zero Limited Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at 83zero Limited. As a key member of our Technical Support team, you will be responsible for providing expert-level support to our clients, focusing on PaperCut software and related print management solutions.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot complex technical issues related to PaperCut software and print management systems
  • Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction
  • Stay up-to-date with the latest PaperCut software releases and features
  • Develop and maintain technical documentation and knowledge base articles
Requirements
  • Strong technical background in print management and PaperCut software
  • Excellent troubleshooting and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong communication and interpersonal skills
  • Bachelor's degree in Computer Science, Information Technology, or related field
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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