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PaperCut Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom 83zero Full time
About the Role

83zero is seeking a highly skilled Technical Support Engineer to join our team in Bracknell. As a key member of our Technical Support team, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and collaborating with our team to deliver outstanding results.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels
  • Resolve complex technical issues related to Print Management software, including PaperCut and other competitor products
  • Collaborate with our team to identify and resolve technical issues, and implement process improvements
  • Develop and maintain technical knowledge and expertise in Print Management software and related technologies
  • Communicate effectively with customers, colleagues, and management to ensure seamless support and resolution of technical issues
Requirements
  • Strong troubleshooting and customer-facing experience
  • Experience supporting Print Management software, including PaperCut and other competitor products
  • Solid knowledge of Windows OS and exposure to Linux or MacOSX
  • Excellent communication and interpersonal skills
  • Logical and calm attitude, with excellent aptitude for troubleshooting
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Collaborative team culture