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Print Solutions Engineer
2 months ago
Are you passionate about print management technology? If you have a strong understanding of printing systems and enjoy troubleshooting, this opportunity is tailored for you.
As a key member of our EMEA Support Team, you will empower our clients to fully leverage our innovative products. Your expertise in the printing domain will be essential as you collaborate with our extensive network of partners to maintain our leadership in print management solutions.
This role offers a full-time, hybrid work environment with a blend of in-office and remote work.
Key Responsibilities
- Prioritize customer satisfaction while addressing, resolving, and escalating various service-related challenges.
- Collaborate with a global support team to respond to inquiries through multiple channels including phone, email, and online forums.
- Develop and maintain strong relationships with clients and partners, advocating for their needs in product development.
- Contribute to the enhancement of PaperCut's technical knowledge base and create informative technical documents.
- Analyze support ticket trends to identify opportunities for proactive solutions.
- Share your expertise and mentor team members to foster skill development across the organization.
Candidate Profile
- Recognized for delivering exceptional customer service with prompt and thorough responses.
- Demonstrates curiosity and a commitment to seeing tasks through to completion, ensuring customer satisfaction while gaining new insights.
- Possesses knowledge of PaperCut products and their benefits for clients and partners.
- Aims to positively influence the team by sharing knowledge and experiences, extending impact beyond immediate responsibilities.
What We Offer
- A workplace guided by our core values: Caring, Honest, Intelligent, and Nimble (CHIN).
- A genuine hybrid work culture that promotes both in-person collaboration and flexibility.
- Access to unique office amenities, including a dedicated relaxation area and unlimited coffee.
- Eligibility for an annual bonus that reflects our collective achievements.
- Comprehensive benefits including workers' compensation, private health coverage, and generous parental leave options.
- Opportunities for professional development with a flexible training budget.
- Active commitment to Diversity, Equity, Inclusion, and Belonging in our daily operations.
About PaperCut
We pride ourselves on being a leader in the Print Management sector, helping millions globally reduce waste while ensuring a secure and user-friendly printing experience. Our mission is to save trees, and through our initiatives, we have successfully preserved a significant number of trees over the years.
Join us as we embark on an exciting journey to transition our product offerings to the cloud and beyond.
Our Commitment
We strive to provide a hiring process that allows candidates to showcase their best selves while learning about our organization. We are dedicated to ensuring a fair and enjoyable candidate experience.
As an equal-opportunity employer, we encourage individuals from diverse backgrounds to apply and welcome any requests for alternative working arrangements during the application process.
