Full-time Software Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom PaperCut PaperCut Software Pty Ltd Full time

About the Role

We are seeking a highly skilled and motivated Software Support Engineer to join our EMEA Support Team. As a key member of our global support team, you will be responsible for ensuring our customers receive exceptional support and guidance to maximize the use of our products.

Key Responsibilities

  • Provide timely and effective support to customers via various channels, including web chat and forum support.
  • Collaborate with the EMEA Support Team Lead to develop and implement support strategies that meet the needs of our customers.
  • Share knowledge and mentor other team members to support skills development across the team.
  • Contribute to the development of technical documentation and knowledge base articles to support customer queries.
  • Participate in regular team meetings and contribute to the discussion of support-related topics.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including an annual bonus scheme.
  • A generous annual training budget to support your professional development.
  • A flexible working arrangement, with 3 days per week in the office.
  • A comprehensive leave policy, including up to 18 weeks of parental leave.
  • A commitment to diversity, equity, inclusion, and belonging, with a range of programs and initiatives to support our employees.

About PaperCut

PaperCut Software Pty Ltd is a leading provider of print management solutions, dedicated to helping organizations minimize waste and reduce their environmental impact. With a strong commitment to innovation and customer satisfaction, we are proud to be a true hybrid workplace that supports both in-person connection and flexibility.

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