Customer Success Engineer in Print Technology

4 weeks ago

Bracknell, Bracknell Forest, United Kingdom PaperCut Software Full time
Position Overview

Are you passionate about print management technology? If you possess a strong understanding of operating system-level printing and can differentiate between various driver types, this opportunity is tailored for you.

As a key member of our EMEA Support Team, you will empower our clients to fully leverage our innovative products. Your expertise in the print domain will be crucial as you collaborate with our extensive network of partners to maintain our status as a leader in print management solutions.

This role is a full-time, hybrid position, allowing for a blend of in-office and remote work.

Key Responsibilities

  • Prioritize customer satisfaction while addressing, resolving, and escalating diverse service challenges.
  • Collaborate with a global support team to respond to inquiries through various channels, including phone, email, and online forums.
  • Develop and maintain strong relationships with clients and partners, advocating for their needs in product development.
  • Contribute to the enhancement of PaperCut's technical knowledge base and produce technical documentation.
  • Analyze current support tickets to identify trends and opportunities for preventative measures.
  • Share knowledge and mentor team members to foster skill development across the organization.

Candidate Profile

  • Recognized for delivering exceptional customer service with prompt and thorough responses.
  • Demonstrates curiosity and a commitment to seeing tasks through to completion, ensuring customer satisfaction while learning along the way.
  • Possesses knowledge of PaperCut products and their benefits for clients and partners.
  • Aims to positively influence the team by sharing expertise and experiences, extending impact beyond immediate responsibilities.

What We Offer

  • A values-driven workplace focused on Caring, Honesty, Intelligence, and Agility.
  • A genuine hybrid work environment that promotes both in-person collaboration and flexibility.
  • Access to unique office amenities, including recreational areas and complimentary beverages.
  • Eligibility for an annual bonus reflecting our collective success.
  • Comprehensive benefits, including medical coverage and generous parental leave options.
  • Opportunities for professional development with a flexible training budget.
  • Visible commitment to Diversity, Equity, Inclusion, and Belonging in our daily operations.

About PaperCut

We pride ourselves on being a leading innovator in the Print Management sector. As a certified B-Corp, we are dedicated to helping individuals and organizations reduce waste while ensuring a secure and efficient printing experience. Our initiatives have resulted in significant environmental contributions, including the preservation of numerous trees.

This is an exciting time to join our team as we transition our product offerings to the cloud and explore new horizons.

Our Commitment to You
We strive to create a hiring process that allows you to showcase your best self while learning about our organization. We are dedicated to providing a fair and enjoyable candidate experience. As an equal-opportunity employer, we encourage applicants from diverse backgrounds to apply and welcome discussions about any necessary accommodations during the application process.

  • Print Solutions Engineer

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom PaperCut Software Full time

    Position OverviewAre you passionate about print management technology? If you have a strong understanding of printing systems and enjoy troubleshooting, this opportunity is tailored for you.As a key member of our EMEA Support Team, you will empower our clients to fully leverage our innovative products. Your expertise in the printing domain will be essential...

  • Technical Support Engineer for Print Management Solutions

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom 83zero Full time

    About the Role83zero is seeking a skilled Technical Support Engineer to join our team in Bracknell. As a key member of our Technical Support team, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and collaborating with our team to resolve customer queries.Key ResponsibilitiesProvide...

  • Technical Support Engineer for Print Management Solutions

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom 83zero Full time

    About the Role83zero is seeking a skilled Technical Support Engineer to join our team in Bracknell. As a key member of our Technical Support team, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and collaborating with our team to resolve customer queries.Key ResponsibilitiesProvide...

  • Technical Support Engineer for Print Management Software

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom 83zero Full time

    Job DescriptionAbout 83zero83zero is a leading provider of innovative print management solutions, dedicated to helping organizations optimize their printing infrastructure and reduce their environmental impact.Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team, specializing in PaperCut software. As a key member of our...

  • Print Management Technical Specialist

    2 days ago

    Bracknell, Bracknell Forest, United Kingdom 83zero Limited Full time

    Job Overview83zero Limited is seeking a skilled Technical Support Engineer to join their team in Bracknell.The ideal candidate will have experience in Print Management software and a passion for technical troubleshooting.This is a hybrid-based role, requiring occasional travel to the company's office in Bracknell.Key Responsibilities:Provide exceptional...

  • Print Management Technical Specialist

    2 days ago

    Bracknell, Bracknell Forest, United Kingdom 83zero Limited Full time

    Job Overview83zero Limited is seeking a skilled Technical Support Engineer to join their team in Bracknell.The ideal candidate will have experience in Print Management software and a passion for technical troubleshooting.This is a hybrid-based role, requiring occasional travel to the company's office in Bracknell.Key Responsibilities:Provide exceptional...

  • Customer Success Manager

    4 days ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time

    About TD SYNNEX UK LimitedWe are a leading technology distributor dedicated to empowering our customers and partners to succeed in the ever-evolving technology landscape.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue...

  • Customer Success Manager

    4 days ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time

    About TD SYNNEX UK LimitedWe are a leading technology distributor dedicated to empowering our customers and partners to succeed in the ever-evolving technology landscape.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue...

  • Customer Success Manager

    16 hours ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Panasonic Automotive Systems Europe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    15 hours ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Panasonic Automotive Systems Europe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServe as the...

  • IT Support Specialist

    1 hour ago

    Bracknell, Bracknell Forest, United Kingdom In Technology Group Limited Full time

    IT Support Engineer OpportunityWe are seeking a skilled IT Support Engineer to join our team at In Technology Group Limited. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and remote...

  • IT Support Specialist

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom In Technology Group Full time

    Job Description**Job Title:** IT Support Engineer**Company:** In Technology Group**Location:** Remote (Hybrid Working)**Job Type:** Full-time**Salary:** £30,000 - £35,000 per annum**About the Role:We are seeking a highly skilled and experienced IT Support Engineer to join our team at In Technology Group. As an IT Support Engineer, you will be responsible...

  • IT Support Specialist

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom In Technology Group Full time

    Job Description**Job Title:** IT Support Engineer**Company:** In Technology Group**Location:** Remote (Hybrid Working)**Job Type:** Full-time**Salary:** £30,000 - £35,000 per annum**About the Role:We are seeking a highly skilled and experienced IT Support Engineer to join our team at In Technology Group. As an IT Support Engineer, you will be responsible...

  • Customer Success Manager

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleAs a Customer Success Manager at Panasonic Automotive Systems Europe, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServes as the primary point of contact for assigned clients, understanding their unique needs...

  • Customer Success Manager

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleAs a Customer Success Manager at Panasonic Automotive Systems Europe, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServes as the primary point of contact for assigned clients, understanding their unique needs...

  • Customer Success Manager

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleAs a Customer Success Manager at Panasonic Automotive Systems Europe, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServes as the primary point of contact for assigned clients, understanding their unique needs...

  • Customer Success Manager

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleAs a Customer Success Manager at Panasonic Automotive Systems Europe, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServes as the primary point of contact for assigned clients, understanding their unique needs...

  • IT Support Specialist

    5 days ago

    Bracknell, Bracknell Forest, United Kingdom In Technology Group Limited Full time

    Job Title: IT Support EngineerJob Type: Full-timeLocation: Remote (Hybrid Working)Salary: £30,000 - £35,000 per annumAbout the Role:We are seeking a highly skilled and experienced IT Support Engineer to join our team at In Technology Group Limited. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our...

  • IT Support Specialist

    4 days ago

    Bracknell, Bracknell Forest, United Kingdom In Technology Group Limited Full time

    Job Title: IT Support EngineerJob Type: Full-timeLocation: Remote (Hybrid Working)Salary: £30,000 - £35,000 per annumAbout the Role:We are seeking a highly skilled and experienced IT Support Engineer to join our team at In Technology Group Limited. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our...

  • IT Support Specialist

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom In Technology Group Limited Full time

    Job Title: IT Support EngineerJob Type: Full-timeLocation: Remote (Hybrid Working)Salary: £30,000 - £35,000 per annumAbout the Role:We are seeking a highly skilled and experienced IT Support Engineer to join our team at In Technology Group Limited. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our...