Customer Success Manager

18 hours ago

Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Panasonic Automotive Systems Europe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, understanding their unique needs and requirements.
  • Meet and visit clients regularly to ensure their satisfaction and identify opportunities for growth.
  • Develop and implement strategic account plans to drive client success and maximize retention.
  • Collaborate with internal teams to ensure alignment with client goals and objectives.
  • Support other team members to build excellent relations with their counterparts on the client side.
  • Proactively identify opportunities for upselling and cross-selling additional products and services to clients.
  • Monitor client satisfaction and gather feedback to continually improve our offerings and enhance the customer experience.
  • Resolve client issues and concerns in a timely and professional manner, serving as an advocate for the client within the organization.
  • Track and report on key performance metrics, including client retention rates, satisfaction scores, and revenue growth.

Requirements

  • Relevant university degree or equivalent practical and vocational knowledge and experience.
  • 2 to 8 years of relevant experience in the field.
  • Strong command of the English language.
  • Proficient understanding and knowledge in processes, technologies, products, or other relevant field of expertise.
  • Effective utilization of recognized planning, analytical, or conceptual principles and techniques.
  • Understanding and application of principles of effective project management.
  • Ability to apply technical data knowledge to provide sound analyses in order to drive results significantly and support respective management decisions.
  • Understanding of the impact of legislation and law regulations relevant to the business or function.
  • Experience in business and account development in B2B is essential.
  • Excellent customer service, communication, and negotiation skills.

What We Offer

  • A challenging strategic role where you can actively contribute to the company's success and take on responsibility.
  • International work environment.
  • Variety of training and development opportunities.
  • Attractive remuneration package and other benefits.
  • Generous mobile working option.
  • High work-life balance.

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