Client Success Manager

4 weeks ago

Bracknell, Bracknell Forest, United Kingdom iHasco Full time
Position Overview

At iHasco, we pride ourselves on being the leading authorities in exceptional Health and Safety and HR Compliance eLearning. Our core values revolve around quality, innovation, and simplicity. With over 15 million training sessions completed, our growth trajectory is impressive. We invite you to join our dynamic Commercial Sales team and play a pivotal role in our success.

As a proud member of the Citation Group, we offer our employees and clients unique opportunities that are rare in the industry. Our focus is on growth, investment, and delivering outstanding service. We have built our business on principles of empowerment and innovation, steering clear of bureaucracy and politics. Our leadership is about fostering talent and driving results, not building empires.

The Citation Group has experienced rapid expansion and has ambitious plans for the future. Backed by Private Equity, our goal is to significantly increase our business size through both organic growth and strategic acquisitions.

Role Responsibilities

Are you a sales enthusiast with a knack for spotting opportunities that others may miss? We are seeking a Client Success Manager to enhance our revenue growth. In this role, you will be instrumental in driving additional sales by utilizing existing client relationships and broadening our product and service offerings.

  • Client Portfolio Assessment: Conduct thorough analyses of our current client base to understand their needs, preferences, and usage patterns. Your objective is to identify opportunities for cross-selling and upselling.
  • Tailored Solutions: Develop customized recommendations and solutions that cater to each client's specific requirements. Demonstrate how our additional products or services can enrich their experience and provide value to their operations.
  • Effective Communication: Clearly articulate the advantages and features of cross-sell and upsell options. You will guide clients through the decision-making process, making it straightforward for them to agree.
  • Relationship Building: Establish trust-based relationships with clients, positioning yourself as their trusted advisor. Clients should rely on you for insights and solutions, confident that you prioritize their best interests.
  • Revenue Growth: Your main objective is to drive additional revenue for the organization. Meet or exceed monthly cross-sell and upsell targets while contributing to overall sales goals.
  • Collaborative Efforts: Partner closely with our sales, marketing, and product teams to ensure a cohesive and coordinated approach to cross-selling and upselling initiatives.
  • Continuous Learning: Stay informed about our product/service offerings, industry trends, and competitive landscape. This knowledge will empower you to uncover new opportunities.

This position presents a unique chance to drive revenue growth while fostering enduring customer relationships. We value creativity, initiative, and a customer-focused approach. If you are ready to make a significant impact and advance your sales career, we encourage you to consider this opportunity.

Join our team and become part of a company that recognizes success, values your expertise, and provides avenues for professional development.

Qualifications:

  • Experience in cross-selling and upselling within a sales or account management capacity.
  • Strong communication and relationship-building abilities.
  • Capability to analyze customer data and identify sales opportunities.
  • A results-oriented mindset with a proven track record of meeting or exceeding targets.
  • Knowledge of products and industry trends.
  • A collaborative team player who thrives in a fast-paced environment.

Benefits:

We celebrate your achievements, including offering a day off for your birthday, in addition to our generous annual leave and holiday package. We are dedicated to supporting your overall well-being. Our workplace fosters an environment where you can flourish.

Here, you will work alongside passionate individuals who are committed to our mission. We invest in your ongoing growth and development, ensuring that each day presents opportunities for learning and advancement.

We trust in your capabilities and genuinely care about your success. Our transparent communication aligns you with our business strategy, and we are excited to provide pathways for career growth and development. In our environment, every moment is an opportunity to excel, learn, and make a meaningful impact. Welcome to a workplace that values you as a whole person and supports you in becoming the best version of yourself. Join us today.

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