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Client Relationship Manager
3 months ago
ROLE OVERVIEW
The Customer Success Manager plays a pivotal role in fostering and nurturing robust relationships with our clientele, ensuring their overall satisfaction and success with our offerings.Acts as the main liaison for designated clients, comprehending their specific needs and expectations. Engages with customers through regular meetings and visits. Formulates and executes strategic account plans aimed at enhancing client success and maximizing retention rates. Collaborates with cross-functional teams, including sales, marketing, and product development, to align with client objectives. Assists colleagues in establishing strong connections with their counterparts on the client side. Identifies and capitalizes on opportunities for upselling and cross-selling additional products and services. Monitors client satisfaction levels and collects feedback to continuously refine our offerings and elevate the customer experience. Addresses client issues and concerns promptly and professionally, advocating for the client within the organization. Tracks and analyzes key performance indicators, including client retention metrics, satisfaction ratings, and revenue growth.
CANDIDATE PROFILE
Relevant University Degree or equivalent practical and vocational experience. 2 to 8 years of pertinent experience in the industry. Strong proficiency in the English language. In-depth understanding of processes, technologies, products, or other relevant areas of expertise. Effective application of recognized planning, analytical, or conceptual techniques. Knowledge of effective project management principles. Ability to leverage technical data for sound analysis to drive significant results and support management decisions. Awareness of the impact of legislation and regulations pertinent to the business. Experience in Business and Account Development within a B2B context is essential. Exceptional customer service, communication, and negotiation skills.BENEFITS OFFERED
A challenging strategic position where you can make a meaningful contribution to the company's success. An international work environment. A variety of training and development opportunities. Competitive remuneration package and additional benefits. Flexible mobile working options. High emphasis on work-life balance.