Client Onboarding Associate

2 months ago

Bracknell, Bracknell Forest, United Kingdom Allegis Group Full time

Company Overview

Allegis Group is a leading provider of specialized staffing solutions to top-tier clients. As a global staffing company, we consistently deliver exceptional results and exceed client expectations.

Our Mission

We invest in the growth and development of our people, offering continuous opportunities for those who excel. Our goal is to become the premier staffing and services company, setting the standard for excellence in the industry.

Role Overview

The Onboarding Associate plays a critical role in delivering exceptional customer service to our contractors, sales partners, and internal teams. As the primary point of contact during the onboarding process, they ensure seamless execution of background checks, compliance, and onboarding requirements for all candidates.

Key Responsibilities

  • Conduct thorough background checks, including referencing, criminal, education, employment, and credit checks, to ensure candidate suitability.
  • Adhere to client and internal onboarding requirements, ensuring timely completion of all necessary steps.
  • Issue contracts to candidates in accordance with internal and client procedures, ensuring accuracy and attention to detail.
  • Audit and administer provided documents to ensure compliance with internal policies and procedures.
  • Conduct checks on limited companies to prepare contracts for issuance.
  • Perform peer-to-peer audits on compliance packs to ensure accuracy and consistency.
  • Attend regular training sessions on compliance matters and legislation to stay up-to-date on industry developments.
  • Manage onboarding cases through a workflow tool, ensuring efficient and effective case management.
  • Deliver exceptional customer service to internal and external customers, responding to queries and concerns in a timely and professional manner.
  • Update contractor onboarding status in sales partner systems and online portals, ensuring accurate and timely communication.
  • Enter, validate, and maintain data integrity for all information entered into key systems, ensuring accuracy and reliability.
  • Develop strong relationships with peers in other departments and sales partners to support business objectives and drive growth.
  • Provide guidance and advice to consultants and contractors on policies, compliance, and industry developments, ensuring they are informed and up-to-date.
  • Complete ad-hoc projects and tasks as assigned by the manager, demonstrating flexibility and adaptability.

Requirements

  • Natural team player with excellent communication and interpersonal skills.
  • Customer-focused, helpful, and willing to support at all times, with a strong commitment to delivering exceptional service.
  • Acts with self-confidence, decisiveness, and integrity, demonstrating a strong sense of professionalism.
  • Resilient and composed, with the ability to work under pressure and manage high workloads.
  • Leads self and others, inspiring and motivating team members to achieve excellence.
  • Builds a network of professional partnerships, seeking out and strengthening relationships both internally and externally.
  • Excellent attention to detail and accuracy skills, with the ability to maintain high standards in a fast-paced environment.
  • Knowledge of onboarding and screening processes, visa requirements, and recruitment laws is preferred but not essential.
  • Previous working knowledge of Microsoft and Oracle packages is an asset.
  • Previous experience working in an office or administration environment is required.
  • Good communication skills, with the ability to build relationships with local and remote teams.

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