Onboarding Specialist

2 weeks ago

Bracknell, Bracknell Forest, United Kingdom Allegis Group Full time
Job Title: Onboarding Associate

Allegis Group is a leading provider of tailored staffing solutions to market-leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and deliver on our promises.

We invest in the training and development of our people, offering continuous opportunities to those who excel. Our goal is to become the staffing and services company others aspire to be.

Role Overview

The Onboarding Associate provides exceptional customer service to our contractors, sales partners, and internal teams. They are the primary point of contact during the onboarding process, ensuring both Allegis Group and client onboarding requirements are met for all candidates before starting their assignment.

Key Responsibilities

  • Execute a range of background checks, liaising with third parties to ensure timely completion.
  • Manage and resolve discrepancies identified during the onboarding process.
  • Issue contracts to candidates in line with internal and client procedures.
  • Audit and administer provided documents to ensure they meet internal policies.
  • Conduct checks on limited companies in preparation for issuing contracts.
  • Conduct peer-to-peer audits on compliance packs.
  • Attend regular internal training sessions on compliance matters and legislation.
  • Manage onboarding cases through a workflow tool.
  • Deliver a high level of customer service to both internal and external customers.
  • Update contractor onboarding status to sales partners and online portal.
  • Responsible for data entry, validation of data, and integrity for all information entered into key systems.
  • Develop strong relationships with peers in other departments and sales partners to support the strategic aims of the business.
  • Advise consultants and contractors on policies, compliance, and other information affecting the business and/or individual.
  • Complete ad-hoc projects and duties as requested by manager.

Requirements

  • Natural team player.
  • Customer-focused, helpful, and willing to support at all times.
  • Acts with self-confidence, decisiveness, and integrity at all times.
  • Resilient and composed.
  • Leads self and others, able to inspire.
  • Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally.
  • Ability to work under pressure, manage high workloads while maintaining the ability to organize and prioritize.
  • Excellent attention to detail and accuracy skills.
  • Knowledge of onboarding and screening processes, visa requirements, and recruitment laws (preferred but not essential).
  • Previous working knowledge of Microsoft and Oracle packages.
  • Previous experience working within an office or administration.
  • Good communication skills – must be able to build both local and remote working relationships.

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