Business Support Associate
4 weeks ago
Company Overview
Allegis Group is a leading provider of tailored staffing solutions to market-leading clients. Our mission is to deliver exceptional service and support to our contractors, sales partners, and internal teams.
As a Business Support Associate, you will play a critical role in ensuring the success of our operations. Your primary responsibility will be to provide high-level customer service to our contractors, sales partners, and internal teams.
Key Responsibilities
- Deliver exceptional customer service to internal and external customers
- Act as the sole point of contact for contractor queries and proactively seek solutions
- Responsible for data entry, validation, and integrity for all information entered into Allegis Internal systems
- Responsible for updating and maintaining contractor records on Allegis Internal systems and Salesforce
- Support the Time & Expense Associate with the Adjustment process and contact external stakeholders as required
- Develop strong relationships with sales partners and peers in other departments to support the strategic aims of the business
- Work in partnership with Time & Expense Associates to resolve internal business queries
- Support the Time and Expense Associate and Sales Partners with ad-hoc reporting as required
- Understand and apply legislation affecting the business and contractors, managing change in line with legislation
- Understand right-to-work requirements and restrictions, applying working knowledge applicable to contractors
- Advise consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
- Complete ad-hoc projects and duties as requested by manager
Skills/Behaviours
- Natural team player
- Customer-focused, helpful, and willing to support at all times
- Understanding of the principles for providing excellent customer service
- Acts with self-confidence, decisiveness, and integrity at all times
- Resilient and composed
- Leads self and others, able to inspire
- Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
- Ability to work under pressure, manage high workloads while maintaining the ability to organize and prioritize
- Excellent attention to detail and accuracy skills
- Previous working knowledge of Microsoft and Oracle packages
- Previous experience of working within an office or administration
- Good communication skills – must be able to build both local and remote working relationships
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