Business Support Associate

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom Allegis Group Full time

Company Overview

Allegis Group is a leading provider of tailored staffing solutions to market-leading clients. Our mission is to deliver exceptional service and support to our contractors, sales partners, and internal teams.

As a Business Support Associate, you will play a critical role in ensuring the success of our operations. Your primary responsibility will be to provide high-level customer service to our contractors, sales partners, and internal teams.

Key Responsibilities

  • Deliver exceptional customer service to internal and external customers
  • Act as the sole point of contact for contractor queries and proactively seek solutions
  • Responsible for data entry, validation, and integrity for all information entered into Allegis Internal systems
  • Responsible for updating and maintaining contractor records on Allegis Internal systems and Salesforce
  • Support the Time & Expense Associate with the Adjustment process and contact external stakeholders as required
  • Develop strong relationships with sales partners and peers in other departments to support the strategic aims of the business
  • Work in partnership with Time & Expense Associates to resolve internal business queries
  • Support the Time and Expense Associate and Sales Partners with ad-hoc reporting as required
  • Understand and apply legislation affecting the business and contractors, managing change in line with legislation
  • Understand right-to-work requirements and restrictions, applying working knowledge applicable to contractors
  • Advise consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
  • Complete ad-hoc projects and duties as requested by manager

Skills/Behaviours

  • Natural team player
  • Customer-focused, helpful, and willing to support at all times
  • Understanding of the principles for providing excellent customer service
  • Acts with self-confidence, decisiveness, and integrity at all times
  • Resilient and composed
  • Leads self and others, able to inspire
  • Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
  • Ability to work under pressure, manage high workloads while maintaining the ability to organize and prioritize
  • Excellent attention to detail and accuracy skills
  • Previous working knowledge of Microsoft and Oracle packages
  • Previous experience of working within an office or administration
  • Good communication skills – must be able to build both local and remote working relationships


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