Business Operations Coordinator

3 weeks ago

Bracknell, Bracknell Forest, United Kingdom Allegis Group Full time
Job Overview

Allegis Group is a leading provider of tailored staffing solutions to market-leading clients. As the largest privately-owned staffing company globally, we consistently deliver on our promises.

Our goal is to become the staffing and services company others aspire to be.

Role Summary

The Business Support Associate provides exceptional customer service to our contractors, Sales partners, and internal teams. They are the primary point of contact for contractors, managing queries, mid-contract changes, extensions, and offboarding while adhering to operational compliance.

Key Responsibilities

  • Deliver a high level of customer service to internal and external customers
  • Act as the sole point of contact for contractor queries and proactively seek solutions, escalating where necessary
  • Responsible for data entry, validation, and integrity for all information entered into Allegis Internal systems
  • Update and maintain contractor records on Allegis Internal systems and Salesforce
  • Support the Time & Expense Associate with the Adjustment process, contacting external stakeholders as required
  • Develop strong relationships with Sales partners and peers in other departments to support the strategic aims of the business
  • Work in partnership with Time & Expense Associates to resolve internal business queries
  • Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as needed
  • Understand and apply relevant legislation affecting the business and contractors, managing change in line with legislation
  • Understand right-to-work requirements and restrictions, applying working knowledge applicable to contractors
  • Advise consultants and contractors on policies, compliance, and other information affecting the business and/or the individual
  • Complete ad-hoc projects and duties as requested by the manager

Requirements

  • Natural team player
  • Customer-focused, helpful, and willing to support at all times
  • Understanding of the principles for providing excellent customer service
  • Acts with self-confidence, decisiveness, and integrity at all times
  • Resilient and composed
  • Leads self and others, able to inspire
  • Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
  • Ability to work under pressure, manage high workloads while maintaining the ability to organize and prioritize
  • Excellent attention to detail and accuracy skills
  • Previous working knowledge of Microsoft and Oracle packages
  • Previous experience working within an office or administration
  • Good communication skills – must be able to build both local and remote working relationships

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