Warranty Operations Coordinator

7 days ago

Bracknell, Bracknell Forest, United Kingdom MSX International Full time

Warranty Operations Coordinator

MSX International is seeking a highly organized and detail-oriented individual to join our team as a Warranty Operations Coordinator. This role will be responsible for coordinating warranty support activities throughout the European region, providing proactive customer support to European warranty functions at both market and dealer level.

The Role

  • Front-line support for factories and responsible markets.
  • Implement new and improve existing initiatives within the Pan-E warranty functions.
  • Support ongoing improvements within warranty operations for policy change activities.
  • Monthly warranty data analysis and internal reporting of warranty performance.
  • Business support for European warranty operations.
  • Day-to-day support of incoming enquiries across the region for warranty enquiries.
  • Set up of import vehicles to warranty system to allow claim handling.
  • Month-end invoice processing between factories & Head Office.
  • Support creation of draft bulletins or changes to policy manual.
  • Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.

About You

This is an excellent opportunity for an individual with great organizational skills. Our ideal candidate will have a dealer franchise or OEM warranty background with demonstrable warranty operations experience. As well as:

  • Understanding of automotive aftersales business operations.
  • Understanding of the warranty concept and process.
  • Customer experience would be judged a significant advantage.
  • High attention to detail and ability to work to set processes.
  • PC literate - Ability to generate reports using differing software packages.
  • Strong analytical and problem-solving skills.
  • A genuine interest in working with people from a variety of organisations and cultures.

What's in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

  • Salary up to £35,000 p.a.
  • 25 days annual leave per year
  • Autonomy to run your own diary
  • Cash back health care scheme
  • Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
  • Potential to progress within the company, with global opportunities updated regularly

Working pattern and location

  • 40 hours per week
  • Monday – Friday
  • Hybrid work (3 days in the office in Bracknell, 2 days from home)

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