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Warranty Operations Coordinator

2 months ago

Bracknell, Bracknell Forest, United Kingdom MSX International Full time
About the Role

We are seeking a highly organized and detail-oriented Warranty Coordinator to join our team at MSX International. As a key member of our Honda Warranty team, you will play a crucial role in providing proactive customer support to European warranty functions.

Key Responsibilities
  • Provide front-line support for factories and responsible markets
  • Implement new initiatives and improve existing processes within Pan-E warranty functions
  • Support ongoing improvements in warranty operations for policy change activities
  • Monthly warranty data analysis and internal reporting of warranty performance
  • Business support for European warranty operations
  • Day-to-day support of incoming enquiries across the region for warranty enquiries
  • Set up of import vehicles to warranty system to allow claim handling
  • Month-end invoice processing between factories & Head Office
  • Support creation of Draft bulletins or changes to policy manual
  • Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate
About You

We are looking for an individual with great organizational skills and a background in Dealer Franchise or OEM warranty. You will have a strong understanding of Automotive Aftersales business operations and the warranty concept and process. Additionally, you will have:

  • High attention to detail and ability to work to set processes
  • PC literate - Ability to generate reports using differing software packages
  • Strong analytical and problem-solving skills
  • A genuine interest in working with people from a variety of organisations and cultures
What We Offer

At MSX, we offer a competitive salary up to £35,000 p.a., 25 days annual leave per year, autonomy to run your own diary, cash back health care scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases, and potential to progress within the company with global opportunities updated regularly.

Working Pattern and Location

We are offering a hybrid work arrangement with 3 days in the office in Bracknell and 2 days from home. The role is 40 hours per week, Monday – Friday.