Warranty Operations Coordinator
3 weeks ago
About the Role
MSX International is seeking a highly skilled Warranty Operations Coordinator to join our busy Honda Warranty team, based in Bracknell. This exciting opportunity will see you working closely with our team to coordinate all warranty operations across the European region.
Responsibilities
- Front line support for factories and responsible markets.
- Implement new and improve existing initiatives within the Pan-E warranty functions.
- Support ongoing improvements within warranty operations for policy change activities.
- Monthly warranty data analysis and internal reporting of warranty performance.
- Business support for European warranty operations.
- Day to day support of incoming enquiries across the region for warranty enquiries.
- Set up of import vehicles to warranty system to allow claim handling.
- Month end invoice processing between factories & Head Office.
- Support creation of Draft bulletins or changes to policy manual.
- Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
About You
We are looking for an individual with great organizational skills and a background in Dealer Franchise or OEM warranty operations. Key skills and experience include:
- Understanding of Automotive Aftersales business operations.
- Understanding of the warranty concept and process.
- Customer experience would be judged a significant advantage.
- High attention to detail and ability to work to set processes.
- PC literate - Ability to generate reports using differing software packages.
- Strong analytical and problem-solving skills.
- A genuine interest in working with people from a variety of organisations and cultures.
What We Offer
- Salary up to £35,000 p.a.
- 25 days annual leave per year
- Autonomy to run your own diary
- Cash back health care scheme
- Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
- Potential to progress within the company, with global opportunities updated regularly
Working Pattern and Location
- 40 hours per week
- Monday – Friday
- Hybrid work (3 days in the office in Bracknell, 2 days from home)
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