Warranty Operations Coordinator

2 weeks ago

Bracknell, Bracknell Forest, United Kingdom MSX International Full time
Warranty Coordinator Job Description

About the Role

We are seeking a highly organized and detail-oriented Warranty Coordinator to join our team at MSX International. As a Warranty Coordinator, you will play a crucial role in supporting our European warranty functions, providing proactive customer support, and coordinating warranty operations.

Key Responsibilities

  • Front-line support for factories and responsible markets
  • Implement new and improve existing initiatives within the Pan-E warranty functions
  • Support ongoing improvements within warranty operations for policy change activities
  • Monthly warranty data analysis and internal reporting of warranty performance
  • Business support for European warranty operations
  • Day-to-day support of incoming enquiries across the region for warranty enquiries
  • Set up of import vehicles to warranty system to allow claim handling
  • Month-end invoice processing between factories & Head Office
  • Support creation of Draft bulletins or changes to policy manual
  • Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate

About You

We are looking for an individual with great organizational skills, a Dealer Franchise or OEM warranty background, and demonstrable warranty operations experience. You should have a strong understanding of Automotive Aftersales business operations, the warranty concept, and process. Customer experience is a significant advantage, and you should be able to work to set processes with high attention to detail. You should also be PC-literate, able to generate reports using differing software packages, and have strong analytical and problem-solving skills.

What's in it for you?

At MSX, our employees are the force behind our success. We offer flexible working methods to suit all, are a Disability Confident Committed organization, and take pride in our diverse workforce. You can enjoy a salary up to £35,000 p.a., 25 days annual leave per year, autonomy to run your own diary, cash back healthcare scheme, exclusive discounts on everyday purchases, and potential to progress within the company with global opportunities updated regularly.

Working Pattern and Location

40 hours per week, Monday – Friday, with a hybrid work arrangement (3 days in the office in Bracknell, 2 days from home).

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance. Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.

The MSXI Vision

To enhance every journey in the world of mobility.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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