Contract Support Specialist
4 weeks ago
Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients.
We consistently outperform our competitors and continuously deliver on our promises.
Our goal is to become the staffing and services company others aspire to be.
As a key member of our team, you will provide the highest level of customer service to our contractors, Sales partners and internal teams.
**Key Responsibilities:**
- Deliver a high level of customer service to both internal and external customers
- Act as sole point of contact, within the Field Support Group, for all contractor queries and proactively seek solutions, escalating where appropriate
- Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
- Responsible for the updating and maintenance of contractor records on Allegis Internal systems & Salesforce
- Support/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
- Develop strong relationships with Sales partners and peers in other departments to support the strategic aims of the business
- Work in partnership with Time & Expense Associates to resolve internal business queries
- Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as required
- Understand and apply legislation effecting the business and contractors, managing change in line with legislation
- Understand right to work requirements and restrictions, applying working knowledge applicable contractors
- Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
- Complete ad hoc projects and duties as requested by manager
**Requirements:**
- Natural team player
- Customer focused, helpful and willing to support at all times
- Understanding of the principle for providing excellent customer service
- Acts with self-confidence, decisiveness and integrity at all times
- Resilient and composed
- Leads self and others, able to inspire
- Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
- Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
- Excellent attention to detail and accuracy skills
- Previous working knowledge of Microsoft and Oracle packages
- Previous experience of working within an office or administration
- Good communication skills – must be able to build both local and remote working relationships
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