IT Support Specialist

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom Fujitsu Full time

Job Summary

We are seeking a skilled IT Support Specialist to join our team at Fujitsu. As a Technical Service Desk Analyst, you will be responsible for providing direct technical support to our customers and assisting in the day-to-day operations of our service.

Key Responsibilities

  • Provide technical support to customers via phone, email, and in-person
  • Assist in the analysis, investigation, and resolution of technical issues
  • Work with development engineers to transfer skills and knowledge
  • Maintain accurate records and progress customer fault reports and technical enquiries

Requirements

  • Experience working in 1st Line/Service desk support
  • Knowledge of Windows 10, Windows server 2012/16/19, and MS Service Center Support tool sets SCCM/SCOM/SCSM
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • 25 Days annual leave plus public holidays (3 flexible)
  • Pension – Double matching contributions of up to 10%
  • Life assurance
  • Companywide incentive plans
  • Flexible benefits such as increased holidays / travel / dental critical illness and more

Our Culture

We are a Disability Confident Employer and are committed to creating an inclusive environment for all employees. We offer a range of benefits and opportunities for career development and growth.



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