IT Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Fujitsu. As a Technical Service Desk Analyst, you will be responsible for providing direct technical support to our customers and assisting in the day-to-day operations of our service.
Key Responsibilities
- Provide technical support to customers via phone, email, and in-person
- Assist in the analysis, investigation, and resolution of technical issues
- Work with development engineers to transfer skills and knowledge
- Maintain accurate records and progress customer fault reports and technical enquiries
Requirements
- Experience working in 1st Line/Service desk support
- Knowledge of Windows 10, Windows server 2012/16/19, and MS Service Center Support tool sets SCCM/SCOM/SCSM
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- 25 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Flexible benefits such as increased holidays / travel / dental critical illness and more
Our Culture
We are a Disability Confident Employer and are committed to creating an inclusive environment for all employees. We offer a range of benefits and opportunities for career development and growth.
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