Technical Support Specialist
4 weeks ago
Job Description
We are seeking a skilled Technical Support Specialist to join our team at Fujitsu. As a Technical Support Specialist, you will be responsible for providing direct technical support for all services in the Defence Joint Service Centre (DJSC) and assisting in the day-to-day operations and duties of the Westinghouse service.
Your Key Responsibilities
- Analysis, investigation, and production of support solutions relating to deployed equipment or service.
- Receiving escalated fault reports and technical enquiries, and maintaining full and accurate records.
- Working with current support personnel to understand products and their use across the shared service.
Requirements
- Experience working in 1st Line/Service desk support.
- Knowledge of Windows 10, Windows server 2012/16/19, and ideally MS Service Center Support tool sets SCCM/SCOM/SCSM.
- Ability to work with and alongside development engineers for skill transfer.
What We Offer
- 25 Days annual leave plus public holidays (3 flexible).
- Pension – Double matching contributions of up to 10%.
- Life assurance.
- Companywide incentive plans.
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more).
- Perks at work – employee discounts.
- Employee assistance programme / virtual GP.
Recruitment Process
The recruitment process consists of a one-stage interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.
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