Technical Support Specialist

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom Fujitsu Full time

Job Description

We are seeking a skilled Technical Support Specialist to join our team at Fujitsu. As a Technical Support Specialist, you will be responsible for providing direct technical support for all services in the Defence Joint Service Centre (DJSC) and assisting in the day-to-day operations and duties of the Westinghouse service.

Your Key Responsibilities

  • Analysis, investigation, and production of support solutions relating to deployed equipment or service.
  • Receiving escalated fault reports and technical enquiries, and maintaining full and accurate records.
  • Working with current support personnel to understand products and their use across the shared service.

Requirements

  • Experience working in 1st Line/Service desk support.
  • Knowledge of Windows 10, Windows server 2012/16/19, and ideally MS Service Center Support tool sets SCCM/SCOM/SCSM.
  • Ability to work with and alongside development engineers for skill transfer.

What We Offer

  • 25 Days annual leave plus public holidays (3 flexible).
  • Pension – Double matching contributions of up to 10%.
  • Life assurance.
  • Companywide incentive plans.
  • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more).
  • Perks at work – employee discounts.
  • Employee assistance programme / virtual GP.

Recruitment Process

The recruitment process consists of a one-stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.



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