ICT Infrastructure Support Specialist

2 weeks ago


Bracknell, Bracknell Forest, United Kingdom Estio Training Limited Full time
Level 3 Information Communications Technician

At Estio Training Limited, we are looking for talented individuals to join our team as an apprentice Technical Support Specialist. This role offers a fantastic opportunity to develop your skills and knowledge in IT support, infrastructure management, and troubleshooting.

As an apprentice Technical Support Specialist, you will be responsible for providing technical and IT support to the business. You will troubleshoot, diagnose, and resolve software, hardware, and network problems encountered by users. In addition, you will support IT projects as required and receive all necessary training and support to become a fully qualified Technical Support Engineer.

This role requires strong communication skills, a calm and professional demeanor, and a flexible and adaptable approach to work. You will be working as part of a small team, and your contributions will be valued and respected.

Highlights of the role include:

  • Providing technical support to the business, including troubleshooting and resolving software, hardware, and network problems.
  • Supporting IT projects as required, working collaboratively with the team to deliver results.
  • Receiving comprehensive training and support to become a fully qualified Technical Support Engineer.
  • Developing your skills and knowledge in IT support, infrastructure management, and troubleshooting.
  • Working as part of a small team, contributing to the success of Estio Training Limited.

Requirements for the role include:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
  • a strong interest in IT.
  • a keen desire to learn new skills and achieve good/passing results within any training or academic studies as part of the apprenticeship scheme.
  • a calm and professional manner with a flexible and adaptable approach to work.

This role offers long-term security and the opportunity to progress into a permanent position. We are committed to providing our apprentices with the best possible training and support to ensure their success in this role.



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