Service Desk Support Specialist

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom Fujitsu Full time

Service Desk Support Specialist

About the Role

This is an exciting opportunity to join our team as a Service Desk Support Specialist, providing technical support for all services in the Defence Joint Service Centre (DJSC) and assisting in the day-to-day operations and duties of the Westinghouse service.

Key Responsibilities

  • Direct technical support for all services in the DJSC
  • Assist in the day-to-day operations and duties of the Westinghouse service
  • Receive and respond to escalated fault reports and technical enquiries
  • Analyse, investigate, and produce support solutions relating to deployed equipment or service
  • Work with current support personnel to understand products and their use across the shared service
  • Develop diagnostic skills and capabilities

Requirements

  • Experience working in 1st Line/Service desk support
  • Windows 10
  • Windows server 2012/16/19
  • Ideal knowledge of MS Service Center Support tool sets SCCM/SCOM/SCSM
  • Ability to work with and alongside development engineers for skill transfer
  • Maintain full and accurate records and progress all customer fault reports and technical enquiries

What We Offer

  • 25 Days annual leave plus public holidays (3 flexible)
  • Pension – Double matching contributions of up to 10%
  • Life assurance
  • Companywide incentive plans
  • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
  • Perks at work – employee discounts
  • Employee assistance programme / virtual GP

Recruitment Process

The recruitment process consists of a one-stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.


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