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Customer Success Manager

2 months ago

Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time
About TD SYNNEX UK Limited

We are a leading technology distributor dedicated to empowering our customers and partners to succeed in the ever-evolving technology landscape.

Job Summary

We are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth, building strong relationships with customers, and delivering exceptional customer service.

Key Responsibilities
  • Develop and execute sales strategies to achieve monthly and quarterly revenue targets
  • Build and maintain strong relationships with key customers and stakeholders
  • Provide accurate and timely quotations to customers, negotiating product information, pricing, and promotions
  • Conduct price negotiations with customers within company regulations
  • Manage customer backorder expectations and reporting
  • Proactively develop relationships with key internal and external contacts
  • Ensure CRM system is well maintained and provides correct customer information
  • Ensure TD SYNNEX maintains service level agreements with customers
  • Sell the benefits of using TD SYNNEX and the company value proposition
Requirements
  • 3+ years of relevant professional experience in sales
  • Excellent sales skills and a proven track record
  • Numerate with good attention to detail
  • Excellent telephone manner
  • Priority management and planning skills
  • Strive to achieve set targets
  • Understands sales process
  • Effective communication skills
  • Ability to build key relationships
  • Working knowledge of Microsoft Word, Excel, Outlook
  • Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
  • A knowledge of product set would be desirable but not essential
  • IT industry knowledge would be desirable but not essential
What We Offer
  • A value-based culture with a real sense of community
  • Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service, and additional 'moments that matter' paid time off
  • Enhanced maternity and family leave
  • Benchmarked salary and progression paths
  • Employee Assistance Programme
What's in it for you
  • This role will give you the opportunity to become a specialist in this field
  • You will have exposure to one of the world's largest vendors and as this market continues to grow, it can offer you a starting point to progress within IT distribution