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Customer Success Manager

1 month ago

Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time
TD SYNNEX UK Limited: A Career in Customer Success

At TD SYNNEX UK Limited, we're dedicated to empowering our people and delivering exceptional customer service. As a Customer Success Manager, you'll play a vital role in shaping our future business and living by our core values of inclusion, collaboration, integrity, and excellence.

We prioritize the wellbeing, growth, and inclusivity of our diverse workforce. If you're passionate about sales and customer relationships, we'd like to hear from you.

What You'll Do:

  • Plan outbound calls to customers to generate new business opportunities
  • Proactively discuss and identify solutions and opportunities with the customer
  • Achieve monthly/quarterly Revenue and Margin targets
  • Provide accurate and timely quotations to customers, negotiating product information, pricing, special offers, and promotions
  • Conduct price negotiations with customers within company regulations
  • Manage customer backorder expectations and reporting
  • Proactively develop relationships with key internal and external contacts
  • Ensure CRM system is well maintained and provides correct customer information
  • Ensure TD SYNNEX maintains service levels agreements with customers
  • Sell the benefits of using TD SYNNEX and the Company value proposition

What You'll Need:

  • 3+ years of relevant professional experience in sales
  • Excellent sales skills and a proven track record
  • Numerate with good attention to detail
  • Excellent telephone manner
  • Priority management and planning skills
  • Strive to achieve set targets
  • Understands Sales Process
  • Effective Communication Skills
  • Ability to build key relationships
  • Working knowledge of Microsoft Word, Excel, Outlook
  • Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
  • A knowledge of product set would be desirable but not essential
  • IT industry knowledge would be desirable but not essential

What's in it for you:

This role will give you the opportunity to become a specialist in this field. You'll have exposure to one of the world's largest vendors and as this market continues to grow, it can offer you a starting point to progress within IT distribution.

We offer a value-based culture, outstanding benefits package, enhanced maternity and family leave, benchmarked salary, and progression paths. You'll also have access to our Employee Assistance Programme and the opportunity to grow your career with formal programs on leadership and professional development.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.