Customer Service Centre Representative

4 weeks ago

Bracknell, Bracknell Forest, United Kingdom Carrier Full time

Job Summary

We are seeking a highly skilled Customer Service Centre Representative to join our team at Carrier. As a key member of our rental sector support team, you will be responsible for providing exceptional administrative and sales support to our customers.

Key Responsibilities

  • Manage customer enquiries and record information regarding their accounts and equipment requirements.
  • Provide high-level sales support by responding to customer enquiries in a timely and professional manner.
  • Open new customer and supplier accounts through Carrier Portals and complete the MK Denial process.
  • Generate hire and sales quotations.
  • Process customer sales and hire purchase orders, liaising with depots and rehires on equipment availability.
  • Communicate with customers to ensure they are satisfied with their hired equipment and manage POs.
  • Process equipment exchanges, off-hires, and report any losses or damages to customers.
  • Deal with invoice queries, including processing suspension requests.
  • Run and check pre-invoice reports to capture and resolve any anomalies.
  • Manage on-hire and off-hire documentation, processes, and procedures.
  • Raise purchase orders for company CAPEX.
  • Follow quality processes and participate in external and internal quality audits.
  • Promote group USPs to customers.
  • Contribute to the budget and sales strategy.
  • Identify opportunities, produce leads, and book appointments for the sales team.
  • Research and develop specific industry sectors.
  • Manage a database to a high level of accuracy for targeted marketing activity.
  • Liaise with all departments to ensure customer requirements are met.

Requirements

To be successful in this role, you must have:

  • Previous administrative and sales experience (ideally in the rental sector).
  • A proactive approach focused on customers.
  • Excellent communication and telephone skills.
  • Strong MS Office skills.
  • Self-motivation and a willingness to develop.
  • Excellent time management and organizational skills.

Benefits

  • Salary based on experience.
  • Generous pension scheme.
  • Stable working hours (Monday to Friday, 8-5pm).
  • Paid sick leave.
  • 25 days of holidays plus bank holidays.
  • Necessary training.

About Carrier

At Carrier, we create solutions that matter for people and our planet. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values, and culture. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers.

Our Commitment to You

We strive to create an environment where you feel you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

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