SAP Customer Success Specialist

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom Basistechnologies Full time
Unlock Customer Success with Basis Technologies

Basis Technologies is a leading provider of software solutions that empower SAP customers to predict change failures and automate change management. As a Customer Success Manager, you will play a critical role in driving customer engagement and unlocking the full potential of our products and services.

Key Responsibilities:

  • Drive customer engagement by understanding their unique needs and tailoring our offerings to meet their goals.
  • Accelerate product renewals and seize opportunities for cross-selling and upselling our innovative packaged services.
  • Unleash co-marketing brilliance by discovering and harnessing opportunities to showcase our success stories.

Requirements:

  • Proven experience in Customer Success, managing Enterprise-level accounts.
  • Professional working language skills in English and German.
  • Exceptional communication skills and ability to foster positive business relationships.
  • Strong presentation and pre-sales skills.

Benefits:

  • Competitive salary package and bonus.
  • Company pension.
  • 25 days holiday per year, plus Bank Holidays.
  • Remote Hybrid working – 1 day a week in office.
  • Global Flexibility (work abroad up to 1 month per year).
  • Paid Volunteer Day.
  • Learning and Development Budget.
  • STEM Ambassador Programme Partnership.
  • Mental Health First Aiders Programme.
  • Company Climate Committee.


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