Customer Success Liaison

6 days ago


Bracknell, Bracknell Forest, United Kingdom Accuris Full time
Customer Success Manager Job Summary

Accuris is seeking a skilled Customer Success Manager to join its EMEA region team. As a primary customer-facing role, you will be responsible for ensuring the adoption and retention of our solutions through strategic relationship management and solution adoption success.

Key Responsibilities:
  • Support customer onboarding and success management programs
  • Develop deep customer understanding, build strategic joint success plans, and establish measurable KPIs
  • Train customers on product usage and provide technical support
  • Measure customer health, product usage, and user feedback
  • Act as a trusted advisor, establishing relationships with customers and internal stakeholders

Requirements:
  • 5+ years of customer success or customer care experience in B2B environments
  • Excellent written and verbal communication skills in multiple languages
  • Strong empathy and patience, with experience in building long-term strategic relationships
  • Strong presentation and problem-solving skills

Accuris delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies, and expertise they need to move ahead.



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