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Commercial Sales Liaison
1 month ago
We are seeking a highly motivated and organized Sales Support Executive to join our team at our brand-new HQ in Bracknell. As a key member of our sales team, you will play a crucial role in ensuring the smooth operation of maintenance, cloud, and recurring revenue agreements with our Key Accounts.
Key Responsibilities:
- Customer Interaction & Service Delivery:
- Act as the primary contact for Key Accounts to ensure the smooth fulfilment of maintenance, cloud, and recurring revenue agreements in support of the sales team.
- Collaborate with the sales team to prepare maintenance pricing proposals, focusing on requirements for both new contracts and existing contract renewals.
- Serve as a liaison between customers, sales representatives, and the back-office team to address queries and provide timely updates to KPIs.
- Play a key role in major maintenance contract renewals, leveraging past performance data to inform future delivery and pricing strategies.
- Proactively engage with relevant account managers and customer contacts to identify and address issues, initiating process improvements to prevent recurrence and escalating as necessary.
- Provide feedback and insights to the sales and service and technical service delivery teams to continuously improve the customer experience and operational efficiency.
- Monitor the Planned Maintenance Schedules for Key Accounts.
- Assist in the contract renewal process for contract retention of Key Accounts.
- Communicate to the Customer Service Centre Manager if the Service Desk KPIs for Key Accounts require attention.
- Undertake any other duties as reasonably required by the Head of Service or Sales & Marketing Director, to ensure operational and business requirements are met.
This role will suit an organized, energetic, and ambitious individual, giving a broad exposure to many different aspects of the business, with the opportunity to grow and develop into a more senior role over time.
