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Lead Technical Services Manager
2 months ago
Role Summary
Are you a seasoned technical leader with a strong background in pre-sales and solution architecture? If you are, we invite you to explore this opportunity. We are in search of a proactive manager to oversee our regional technical services division, providing essential support to our account management team during the pre-sales process.
This is a full-time position reporting to the EMEA Customer Success Team Lead.
Key Responsibilities
- Oversee the Technical Services team located in the region, working closely with our global counterparts.
- Direct our Solutions Architecture efforts in the area, leveraging your team's expertise to become a recognized authority on our products.
- Conduct comprehensive systems evaluations, articulating and clarifying the environments in which our solutions operate for our clients.
- Enhance our educational initiatives to ensure that both our partners and employees are well-versed in our offerings through effective training programs.
- Participate in various external events (such as channel visits, expos, and trade shows) to maintain connections with clients and partners.
- Assist the Regional Customer Success Stream Lead in formulating development plans for each team member.
Candidate Profile
- Proven experience in successfully managing a team of skilled pre-sales professionals.
- Background in customer-facing roles, including pre-sales, professional services, or solutions design.
- Ability to convey complex technical information in an engaging manner to diverse audiences, providing them with valuable insights.
- Familiarity with the server and networking infrastructure commonly utilized by clients to implement our software, along with knowledge of contemporary cloud hosting environments and experience in SQL database management.
What We Offer
- Our operations are guided by core values - Caring, Honest, Intelligent, and Nimble (CHIN).
- We embrace a hybrid work model that promotes both in-person collaboration and flexibility.
- Our office environment is designed for comfort and creativity, featuring unique amenities.
- Employees are eligible for an annual bonus that reflects our collective success.
- Comprehensive benefits package, including private medical coverage and generous leave options.
- Opportunities for professional development with an annual training budget.
- Commitment to Diversity, Equity, Inclusion, and Belonging in our workplace culture.
About PaperCut
We pride ourselves on being a leader in the Print Management sector, recognized for our innovative solutions.
As a B-Corp Certified organization, we are dedicated to sustainability, helping clients reduce waste while ensuring a secure and efficient printing experience. Our initiatives have contributed to significant environmental conservation efforts.
This is an exciting time to join our team as we advance our product offerings into the cloud and beyond.
Our Commitment to Candidates
We strive to provide a hiring process that allows candidates to showcase their best selves while learning about our organization. We are dedicated to ensuring a fair and enjoyable experience for all applicants.
As an equal-opportunity employer, we encourage individuals from diverse backgrounds to apply and welcome discussions about any specific working arrangements needed during the application process.
We are committed to responding to every applicant as part of our hiring philosophy.
