Technical Support Specialist

4 weeks ago

Bracknell, Bracknell Forest, United Kingdom PaperCut Software Full time
Job Overview

Are you passionate about print management technology? If you have a solid understanding of printing at the operating system level and can differentiate between various driver types, this position may be ideal for you.

In this role, you will report to a Support Team Lead and play a crucial part in empowering our clients to fully utilize our software solutions. As a knowledgeable resource in the print management domain, you will collaborate with a diverse range of partners to uphold our status as a leader in the industry.

This position offers a full-time, hybrid work environment.

Key Responsibilities

  • Prioritize customer satisfaction while investigating, resolving, and escalating various service-related issues.
  • Collaborate with a global support team to address inquiries received through multiple channels, including phone, email, and online forums.
  • Develop and maintain strong relationships with clients and partners, advocating for their needs in product development.
  • Contribute to the expansion of our technical knowledge base and assist in creating technical documentation.
  • Analyze support ticket trends to identify areas for proactive solutions.
  • Share expertise and mentor colleagues to enhance team skill sets.

Candidate Profile

  • Recognized for delivering exceptional customer service with prompt and thorough responses.
  • Demonstrates curiosity and a commitment to seeing tasks through to completion, ensuring customer satisfaction while gaining new insights.
  • Possesses knowledge of how our products function and the challenges they address for our clients.
  • Aims to make a positive impact on the team by sharing skills and experiences.

What We Offer

  • A workplace culture guided by our core values: Caring, Honest, Intelligent, and Nimble.
  • A genuine hybrid work environment that balances in-person collaboration with flexibility.
  • Access to an annual bonus program that rewards collective success.
  • Comprehensive benefits including medical coverage and generous leave options.
  • Opportunities for professional development with a flexible training budget.
  • Visible commitment to Diversity, Equity, Inclusion, and Belonging in our daily operations.

About Us

We pride ourselves on being a leading company in Print Management solutions, dedicated to reducing waste and enhancing the printing experience for users worldwide. Our initiatives have contributed to significant environmental benefits, including the preservation of numerous trees.

Join us as we continue to innovate and transition our product offerings to the cloud.

Our Commitment
We strive to create a hiring process that allows candidates to showcase their best selves while learning about our organization. We are an equal-opportunity employer and encourage applicants from diverse backgrounds to apply.

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