Client Support Specialist
4 weeks ago
Manpower is excited to present an excellent opportunity for a dedicated individual to take on the role of Customer Service Advisor, collaborating with our esteemed client.
In this position, you will serve as the primary contact for clients, ensuring their needs are met efficiently.
Key Responsibilities
- Handle incoming inquiries through various channels including phone, email, and web chat
- Document all requests using the designated call-logging system
- Direct calls to the appropriate support teams
- Process Back Office requests as necessary
- Inform clients and support teams about known issues and solutions
- Keep clients updated on the status of their requests
- Achieve personal targets to contribute to overall team success
Qualifications and Skills
- Strong verbal and written communication abilities
- Genuine enthusiasm for providing outstanding customer service
- Willingness to learn and adapt to new challenges
- Capability to work independently as well as collaboratively
- Excellent analytical skills
- Ability to perform well under pressure
If you believe you possess the qualities outlined above, we encourage you to consider this opportunity.
Manpower UK operates as an Employment Business in relation to this position.
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