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Client Support Specialist
3 months ago
Manpower is excited to present an excellent opportunity for a dedicated individual to take on the role of Customer Service Advisor, collaborating with a leading client.
In this position, you will serve as the primary contact for clients, ensuring their needs are met efficiently.
Key Responsibilities
- Handle incoming inquiries through various channels including phone, email, and online chat
- Document all inquiries in the designated tracking software
- Direct calls to the appropriate support teams
- Process Back Office requests as necessary
- Inform clients and support teams about known issues and solutions
- Keep clients updated on the status of their inquiries
- Contribute to team success by achieving personal performance targets
A background in customer service is advantageous, but comprehensive training will be provided to help you excel in this role.
Essential Skills
- Strong verbal and written communication abilities
- A genuine enthusiasm for providing outstanding customer service
- A proactive approach to learning and adapting
- The capability to work autonomously as well as collaboratively
- Excellent analytical thinking
- Ability to perform under pressure
If you believe you possess the necessary qualifications, we encourage you to consider this opportunity.
Manpower UK is operating as an Employment Business in relation to this position.