Client Support Specialist

4 weeks ago


Inverness, Highland, United Kingdom Post Office Full time

Contract Type: 9 month Fixed Term Contract Hours: 19 hours per week

Please note, if successful in this role, your contractual job title will be Customer Services Consultant.

Role Overview

As a Customer Services Consultant, you will play a crucial role in our mission to provide exceptional service to our customers. Your primary responsibility will be to deliver a high standard of customer support while promoting our range of innovative products and services. You will be part of a dynamic team within one of our Directly Managed Branches, where you will have the chance to establish strong relationships with customers.

Key Responsibilities

  • Deliver outstanding customer service across various areas including the Counter, Post shop, Travel Area, and Meet & Greet.
  • Engage with customers to understand their needs and provide tailored solutions.
  • Contribute to a positive team environment and collaborate with colleagues to enhance service delivery.

What We Offer

We recognize that attracting and retaining top talent is essential for driving positive change within our organization. In addition to a competitive salary, we provide a comprehensive benefits package that includes:

  • 25 days of annual leave that increases with tenure
  • Generous pension contributions
  • Access to Benenden Healthcare
  • Life assurance coverage
  • Income protection after 12 months of service
  • Full support from our employee assistance program and access to our employee benefits platform


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