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Client Support Specialist

3 months ago


Inverness, Highland, United Kingdom Manpower UK Full time
Customer Service AdvisorSalary: £12.10 per hour (Living Wage Employer) | Hours: 35 hours per week, Monday to Friday, 7 am - 6 pm

Manpower presents an excellent opportunity for a qualified individual to take on the role of Customer Service Advisor, collaborating with a prominent client.

In this position, you will serve as the initial point of contact for clients.

Your primary duty will be to deliver first-line IT assistance to the clients.

Key Responsibilities

  • Handle incoming inquiries through various channels including phone, email, and web chat
  • Document all inquiries in the designated call-logging system
  • Direct calls to the appropriate support teams
  • Process Back Office requests as necessary
  • Inform clients and support teams of known issues and solutions
  • Keep clients updated on the status of their inquiries
  • Contribute to overall success by meeting established personal targets

A background in customer service is advantageous, but comprehensive training will be provided to ensure your success in this role.

Essential Skills

  • Strong verbal and written communication abilities
  • Genuine enthusiasm for providing outstanding customer service
  • Willingness to learn and adapt
  • Capability to work independently as well as part of a team
  • Robust analytical skills
  • Ability to perform well under pressure

If you believe you meet the above qualifications, we encourage you to consider this opportunity.

Manpower UK is acting as an Employment Business in relation to this vacancy.