Hotel Front Office Manager
6 days ago
About Arora Hotels Limited...
Our stylish hotel, located near Gatwick South terminal, boasts 821 bedrooms and a diverse selection of restaurants and bars, including a Japanese Steakhouse. The hotel features a well-equipped fitness centre and 23 meeting rooms that can accommodate large conferences.
A bit about what you will do...
As a Reception Manager in our hotel, you will be responsible for ensuring the service provided by the reception team consistently meets the highest standards, exceeding guests' expectations throughout their stay.
- Lead the Front Office team, fostering a positive team dynamic to ensure the team remains focused on meeting guests' needs and brand standards.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery and excellent guest experiences.
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