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Front of House Team Member

2 months ago

Horley, Surrey, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and enthusiastic Front of House Team Member to join our team at Whitbread. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities:

  • Provide exceptional customer service: Greet guests warmly, respond to their needs, and resolve any issues promptly and professionally.
  • Manage front of house operations: Ensure that the front of house area is clean, tidy, and well-maintained, and that all equipment and facilities are in good working order.
  • Work collaboratively with the team: Communicate effectively with colleagues to ensure seamless service delivery and achieve team goals.
  • Upsell and promote services: Identify opportunities to upsell and promote our services, such as food and beverage packages, to increase revenue and enhance the guest experience.

What We Offer:

  • Competitive pay and benefits: Enjoy a competitive hourly rate and access to a range of benefits, including a pension scheme and save-as-you-earn scheme.
  • Opportunities for career development: Take advantage of training and development opportunities to enhance your skills and progress your career within Whitbread.
  • Discounts and perks: Enjoy discounts on food, drink, and merchandise, as well as access to exclusive events and experiences.

Requirements:

  • Excellent communication and interpersonal skills: Ability to communicate effectively with guests, colleagues, and management.
  • Strong customer service skills: Ability to provide exceptional customer service and resolve issues promptly and professionally.
  • Basic math skills: Ability to handle cash and operate a point-of-sale system.
  • Flexibility and availability: Ability to work a variety of shifts, including evenings, weekends, and holidays.

Why Work for Whitbread:

  • Be part of a leading hospitality business: Join a company that is passionate about delivering exceptional customer service and creating memorable experiences.
  • Enjoy a supportive and inclusive work environment: Work with a team that values diversity, inclusion, and respect.
  • Take advantage of career development opportunities: Enhance your skills and progress your career within Whitbread.