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Guest Services Coordinator

3 months ago

Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

Become an integral member of our esteemed Guest Services team at Langshott Manor Hotel, where your role will be pivotal in providing outstanding hospitality. We are in search of a personable and detail-oriented individual who thrives in a fast-paced environment. Your contributions will significantly enhance guest experiences and facilitate seamless communication with various departments.

  • Adapt to flexible working hours, including weekends
  • Greet guests and assist with their check-in processes
  • Address inquiries both in person and via telephone
  • Manage room bookings and oversee guest billing
  • Compile daily reports for internal teams
  • Promote hotel amenities and room upgrades to guests
  • Support end-of-day procedures and balance shifts
  • Opportunity to assist food and beverage staff during quieter periods

Qualifications:

  • Exceptional personal presentation and communication abilities
  • Welcoming demeanor with a strong commitment to guest service
  • Detail-oriented and well-organized
  • Proficient in data entry and computer operations

Perks:

  • Bonus from service charges
  • Generous vacation allowance
  • Public holidays and complimentary parking
  • Uniform provided for employees
  • Discounts on accommodations, spa services, dining, and retail
  • Employee referral program and anniversary rewards