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Guest Services Coordinator

1 month ago

Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

Become an integral member of our esteemed Hotel Reception team at Langshott Manor Hotel, where your role will be pivotal in providing outstanding service to our guests. We are seeking a personable and detail-oriented individual who thrives in a fast-paced environment. Your contributions will significantly enhance guest experiences and facilitate communication with various internal departments.

  • Adapt to flexible working hours, including weekends
  • Greet guests warmly and assist with the check-in process
  • Address inquiries both in person and via telephone
  • Manage room bookings and oversee guest billing processes
  • Compile daily reports for relevant departments
  • Promote hotel amenities and room upgrades to guests
  • Support end-of-day procedures and ensure accurate shift reconciliations
  • Assist food and beverage staff during less busy periods

Qualifications:

  • Exceptional personal presentation and communication abilities
  • Friendly demeanor with a strong commitment to guest service
  • Highly organized with a keen eye for detail
  • Proficient in data entry and computer operations

Perks:

  • Incentives through service charge bonuses
  • Generous vacation allowance
  • Paid holidays and complimentary parking
  • Uniform provided for staff
  • Discounts on hotel stays, spa services, dining, and retail
  • Employee referral program and benefits for work anniversaries