Guest Services Manager

7 days ago


Horley, Surrey, United Kingdom Courtyard by Marriott London Gatwick Full time

Key Responsibilities


As a Guest Services Manager at Courtyard by Marriott London Gatwick, you will lead the Guest Experience function, ensuring all guests receive an outstanding level of service throughout the night.


Key responsibilities include:



  • Leading the Guest Experience function, ensuring all guests receive an outstanding level of service
  • Offering full services to all residents, including bar service and 24-hour room service
  • Carrying out all Night Audit procedures
  • Ensuring every guest experiences a safe visit, conducting regular security and clock rounds
  • Engaging, building and developing relationships with late arrival guests, assessing their needs and adapting your approach

Requirements


To be successful in this role, you will need:



  • To be a night owl, given the hours you will be working
  • Proven leadership experience and exceptional customer service skills
  • To be forward-thinking and innovative, with a passion for delivering excellent guest experiences
  • Financial and commercial acumen
  • Excellent interpersonal and communication skills
  • To be flexible and able to remain focused on results under pressure
  • To be self-motivated and confident, with a hardworking and FUN attitude

Benefits


We offer a range of benefits, including:



  • Preferential rates for travel and leisure activities
  • Shopping and discount opportunities
  • FREE membership to the Leisure Club
  • Progression and room for growth, with opportunities in the UK and abroad
  • Mental Health Support with our 24/7, 365 Employee Assistance Line

Join Our Team


At Courtyard by Marriott London Gatwick, we are committed to delivering exceptional guest experiences. If you have a passion for delivering outstanding service and a strong desire to succeed in a dynamic and fast-paced environment, we would love to hear from you.



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