Customer Service Ambassador

3 weeks ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

About the Role

We are seeking a skilled Customer Service Ambassador to join our team at Sofitel London Gatwick. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Greet guests with a warm welcome and provide a seamless check-in experience.
  • Manage guest inquiries and resolve any issues promptly and professionally.
  • Work closely with other departments to ensure seamless guest experiences.
  • Answer calls, allocate rooms, and prepare guests' bills.

Requirements

  • Excellent communication skills with a high standard of written and spoken English.
  • Strong organizational skills and attention to detail.
  • Ability to work well under pressure and multitask effectively.
  • A smart and professional appearance.

What We Offer

We offer a competitive salary, plus service charge, and a range of benefits, including free meals on duty, uniform, and dry cleaning, as well as complimentary on-site parking. You will also have access to discounted employee rates at Arora Hotels and other perks.

About Us

Sofitel London Gatwick is a 4-star hotel located near the airport, offering a range of amenities, including a gym, restaurants, and bars. We are a growing company with opportunities for career progression and development.



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