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Customer Service Ambassador

1 month ago

Horley, Surrey, United Kingdom Courtyard by Marriott London Gatwick Full time

About the Role

As a Customer Service Ambassador at Courtyard by Marriott London Gatwick, you will be responsible for delivering exceptional guest experiences during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our hotel in Gatwick.

Key Responsibilities

  • Support the hotel in achieving all brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and adapting your approach accordingly
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to ensure consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests

What We Offer

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.