Hotel Ambassador
2 weeks ago
About the Role
We are seeking a skilled and charismatic Hotel Ambassador to join our team at Sofitel London Gatwick. As a key member of our concierge team, you will be responsible for delivering exceptional customer service and creating unforgettable experiences for our guests.
Key Responsibilities
- Greet guests with a warm welcome and provide a seamless check-in experience.
- Offer expert knowledge of the hotel facilities and services, as well as recommendations for local attractions and activities.
- Assist guests with requests and arrangements, ensuring their stay is nothing short of perfect.
- Work closely with other departments to ensure seamless guest experiences and exceed expectations.
Requirements
- Excellent communication skills and a high standard of written and spoken English.
- Extensive knowledge of the local area and ability to provide recommendations.
- Ability to work well under pressure and maintain a professional demeanor in a fast-paced environment.
- Previous experience in a similar role within a 4-star hotel is a significant advantage.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including competitive salary, comprehensive training, and opportunities for career progression.
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