Hotel Ambassador

2 weeks ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

About the Role

We are seeking a skilled and charismatic Hotel Ambassador to join our team at Sofitel London Gatwick. As a key member of our concierge team, you will be responsible for delivering exceptional customer service and creating unforgettable experiences for our guests.

Key Responsibilities

  • Greet guests with a warm welcome and provide a seamless check-in experience.
  • Offer expert knowledge of the hotel facilities and services, as well as recommendations for local attractions and activities.
  • Assist guests with requests and arrangements, ensuring their stay is nothing short of perfect.
  • Work closely with other departments to ensure seamless guest experiences and exceed expectations.

Requirements

  • Excellent communication skills and a high standard of written and spoken English.
  • Extensive knowledge of the local area and ability to provide recommendations.
  • Ability to work well under pressure and maintain a professional demeanor in a fast-paced environment.
  • Previous experience in a similar role within a 4-star hotel is a significant advantage.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including competitive salary, comprehensive training, and opportunities for career progression.


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