Hotel Ambassador

4 weeks ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

About the Role

We are seeking a skilled and charismatic Guest Experience Specialist to join our team at Sofitel London Gatwick. As a key member of our concierge team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities

  • Greet guests with a warm welcome and provide personalized assistance throughout their stay.
  • Offer expert knowledge of the hotel facilities and services, as well as recommendations for local attractions and experiences.
  • Assist guests with arrangements and special requests, ensuring seamless and stress-free experiences.
  • Work closely with other departments to ensure exceptional guest experiences.

Requirements

  • Excellent communication skills and a high standard of written and spoken English.
  • Proven ability to provide high-quality service and create memorable experiences.
  • Extensive knowledge of the local area and its attractions.
  • A smart and professional appearance, with a positive and proactive attitude.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including competitive salary, comprehensive training, and opportunities for career progression and development.


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